Dürr Ecoclean's service team is as a competent partner for all questions about your cleaning machines. Please find hereafter detailled information regarding our service portfolio:

Hotline

Upon signing an individual support agreement, our service hotline is available for you outside of regular business hours, on holidays and on weekends around the clock for the technical assistance in case of acute malfunctions in Dürr Ecoclean's cleaning machines. Whether technical assistance or spare parts express service, we'll be there for you.

Remote diagnosis

The fastest connection to our specialists for PLC or visualization.

• Access to data and programs of Dürr robot control
• Quick remote diagnosis and fault finding
• Online analysis of robot data
  

On-site service

Our efficient service team offers you on-site

• Trouble shooting and emergency maintenance
• System support
• Equipment optimization
• Process analysis
• Repairs
  

Modernization

Is your equipment not state-of-the-art anymore? Necessary productivity increases require the equipment upgrade? Modern equipment reduce down times and saves operating costs!
Good reasons to update your equipment. We consult you quickly and competently for:

• On-site expertise
• Project planning of the tailor-made concepts
• Working out of a customized offer
• Project management of the modernization
• Training / introduction of your personnel with the new equipment

Everything as a turn key project. One contact partner only.

Dürr service packages

We draw up customized agreements to your needs:

• Hotline agreement
• Remote diagnosis agreement
• Maintenance agreement
• Preventive maintenance

For further information please contact our service department.

Repair service

We repair every component of the equipment we supplied to you:

• exclusively with original spare parts
• qualified and certified

In urgent cases we can offer our reconditioned part service.

Spare parts service

Our competent spare parts team consults you and provides you with original spare parts quickly and on schedule. 

• Information regarding prices and delivery times
• Consulting for spare part packages after installation of new equipment
• Customer-specific spare parts concepts
• 24-hour delivery service

Do you need documentation, programs, technical datasheets or other information?
Make use of our service via e-mail. Fast exchange of data!

Service Center

Close contact to our customers is our number one priority. Our service centers meet your needs quickly, competently and in an efficient manner.

Seminars and workshops

At Dürr Ecoclean's Training Centers we offer you

• Seminars and workshops
• Practical training with the newest equipment