iTAC.MES.Suite & EcoEMOS Automotive

Various support services are available for the software products of Dürr. In addition to the 3rd level support with continuous availability, which has been used by many customers, there are also individually designed service packages available. Depending on the customer's request, consulting services, upgrade measures or regular checks of the software instances can be carried out remotely or on-site.

Contact options

3rd level support

24/7 remote support
24/5 remote support
8/17 remote support

Other options

On-site support
Updates
Consulting

Do you have a problem but no active support contract?

The 3rd level support hotline for iTAC.MES.Suite and EcoEMOS is chargeable. The contact address will be provided as part of the support contract.

Please contact our support address: support.ecoemos@durr.com
An MES & Controls Support representative will get back to you during the next working day to arrange a reimbursement.

Felix Losch - Software Support
Dürr Systems AG
Carl-Benz-Str. 34
74321 Bietigheim-Bissingen
Germany
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