Your Tasks:
- We have an exciting opportunity for a detail-oriented and analytical student to support our Service organization through a hands-on CRM integration project. This internship will focus on integrating existing service operations — specifically service cases and service quotes — into our Salesforce CRM platform. The role will collaborate closely with Service, Sales, and IT/CRM teams to translate current workflows into standardized, scalable Salesforce processes that improve visibility, reporting, and cross-functional collaboration.
- Document and analyze current service workflows, including case management and quoting processes
- Map service activities and identify key data requirements for CRM integration
- Assist in configuring Salesforce objects such as Cases, Work Orders, and Quotes
- Support the design of standardized processes that improve handoffs between Sales and Service
- Contribute to dashboard and reporting development to enhance data visibility for leadership
- Participate in cross-functional meetings to gather requirements and validate system functionality
- Assist with user testing, process validation, and documentation of best practices
Your Skills:
- Currently pursuing a Bachelor’s degree in Business Analytics, Information Systems, Data Analytics, Business Administration, or related field
- Strong analytical and problem-solving skills
- Interest in CRM systems, process optimization, and business systems integration
- Familiarity with Salesforce or other CRM platforms is a plus
- Ability to translate business requirements into structured processes
- Strong communication skills and ability to work cross-functionally
- Proficiency in Excel; exposure to reporting tools or dashboards is a plus
Intern Program Highlights
- 12-week paid internship program (May 8 – August 3) with flexibility to accommodate academic schedules
- Structured summer program including networking events, professional development opportunities, and team-building activities
- Social outings and engagement events with fellow interns
- Capstone-style final presentation delivered to company leadership
- Valuable exposure to senior leadership and cross-functional teams
Hands-on experience with CRM configuration, business process optimization, and real-world systems implementation not typically encountered in the classroom
