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Internship - Analytics (Service)

Dürr Systems Inc., Southfield, United States

Your Tasks:

  • We have an exciting opportunity for a detail-oriented and analytical student to support our Service organization through a hands-on CRM integration project. This internship will focus on integrating existing service operations — specifically service cases and service quotes — into our Salesforce CRM platform. The role will collaborate closely with Service, Sales, and IT/CRM teams to translate current workflows into standardized, scalable Salesforce processes that improve visibility, reporting, and cross-functional collaboration.
  • Document and analyze current service workflows, including case management and quoting processes
  • Map service activities and identify key data requirements for CRM integration
  • Assist in configuring Salesforce objects such as Cases, Work Orders, and Quotes
  • Support the design of standardized processes that improve handoffs between Sales and Service
  • Contribute to dashboard and reporting development to enhance data visibility for leadership
  • Participate in cross-functional meetings to gather requirements and validate system functionality
  • Assist with user testing, process validation, and documentation of best practices

Your Skills:

  • Currently pursuing a Bachelor’s degree in Business Analytics, Information Systems, Data Analytics, Business Administration, or related field
  • Strong analytical and problem-solving skills
  • Interest in CRM systems, process optimization, and business systems integration
  • Familiarity with Salesforce or other CRM platforms is a plus
  • Ability to translate business requirements into structured processes
  • Strong communication skills and ability to work cross-functionally
  • Proficiency in Excel; exposure to reporting tools or dashboards is a plus

Intern Program Highlights

  • 12-week paid internship program (May 8 – August 3) with flexibility to accommodate academic schedules
  • Structured summer program including networking events, professional development opportunities, and team-building activities
  • Social outings and engagement events with fellow interns
  • Capstone-style final presentation delivered to company leadership
  • Valuable exposure to senior leadership and cross-functional teams

  • Hands-on experience with CRM configuration, business process optimization, and real-world systems implementation not typically encountered in the classroom

     

Apply now

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