We love to train you
Dürr offers individual training for its application technology
Machines are only as good as the people who develop and operate them. As a manufacturer of paint shops and machines, Dürr’s service does not end with commissioning and handover of the production-ready system. It also offers customer-specific training intended to enhance the performance of the equipment and the quality of the final product. In the training center on the campus in Bietigheim-Bissingen, the training courses are individually planned and held – frequently also on site in the customer’s plant.
980 participants, trained by 13 professionals across a total of 400 courses, within just one year. Impressive numbers. It is not by chance that Dürr’s training center is regularly frequented for training on the complex application technology: the sale of a robot station usually includes not only the equipment itself, but also the corresponding know-how – from operation to maintenance to robot programming – in individual training units. The training duration varies greatly depending on the complexity and whether the project is a green-field or brown-field project, and can range between two and sometimes up to 20 weeks. A two-part training concept has proven itself here: the first, more extensive, section of the training is held at Dürr’s training center in Bietigheim-Bissingen, while the second is held directly on the system at the customer’s site.
Real-life conditions in an individual training setting
Dismantling, maintaining and assembling. Most work steps cannot be trained with the required level of detail while production is underway, which is why it is necessary to learn and try out the steps separately and under near-production conditions. Training requires more than just the technical expertise of the trainers. It also involves a lot of organizational effort. Many coordination meetings are held with different departments such as planning, maintenance and production to clarify what training scopes are required for what target group based on the customer’s requirements. For this, it is important to know what activities each of the customer’s employees is allowed to carry out on the production system to ensure a customized offering appropriate to the job profile. Using this information, the trainers can match the topics, technology, and dates to the respective groups. It may be that a training course has to be conducted by several trainers at once.
In the Dürr training center, the customers get a fundamental, theoretical section followed by a strong focus on the practical – with work directly on one of the six robot stations, some of which are equipped with multiple robots. This kind of setup is unique, and is used specifically for training purposes. For overseas customers, it can also be necessary to consider the assistance of an interpreter in order to overcome language barriers and guarantee training success.
Not one size fits all
The obvious challenge when it comes to the training units: target groups and customer systems are all different. Therefore each training course is tailored specifically to the customer’s needs. If necessary, robot stations are also modified and adapted for this to model the customer’s system as realistically as possible. This customer-oriented way of working requires the highest degree of flexibility, which the experienced trainers with their extensive know-how can offer. For this, they are constantly updating their technical knowledge. The training team does not just need to be flexible with respect to customer requirements. They also have to be able to represent each other’s subject matters in order to be able to respond quickly to changes in the schedule that become necessary – and also do this successfully.
Good prospects for success and positive customer feedback
The success of the training usually depends on a number of factors; the technical background of the participants and their individual motivation being just two of these. If these are already a given, there is nothing standing in the way of a productive training experience for the participants and training team. Although there are no formal tests, the trainers check how well the participants are picking things up as the course progresses and make adjustments if needed. The overwhelmingly positive customer feedback confirms the success of this individual training concept and underpins the quality of Dürr’s training concept.