At Dürr, service starts right from the beginning of the first conversation. From this point in time we notice your individual requirements and consider them in our offer. In that way we ensure, that you can count on our full support and benefit from our longtime experience and detailed knowledge regarding our products after completion of commissioning.
Dürr's service sector is the first contact for the classical domains Spare Parts Sale and Repair Service. Here, the in-time delivery of original spare parts is ensured and, in case of repairs, the competent maintenance of the defective component is organized. Furthermore, our qualified personnel is at your disposal for any advice needed.
However, our service goes far beyond this
In emergencies, e.g. a defect leading to system downtime, our hotline support offers fast and precise support twenty-four-seven from an initial advisory service by phone to an on-site assignment of a service technician at short notice.
Furthermore, we support you regarding the optimization of the system availability. This includes preventative measures to avoid downtime, optimizing cycle times and thus permanently ensuring the sustainability of your systems. In case you need any further support in regards to individual optimization our experts will be on hand with advice and consultation with analysis and diagnosis packages.
Individual trainings and workshops
In addition, we offer you an interesting insight in the technology of our products with our training and workshops. We take your individual requirements into account and offer selectively composed special packages. The trainings can take place in our premises or directly at your facility. All participants receive a certificate after each training.